Inbound call answering
Every call answered live in your practice's name, in English or Spanish, with your greeting and your triage rules — 24 hours a day.
Bilingual English & Spanish · U.S. time zones
Your front desk,
Your front desk,
staffed around the clock.
We answer every patient call, book every appointment and handle referrals, authorizations and medical billing — nights, weekends and holidays included. Your staff stops drowning in the phone. Your schedule stops leaking revenue.
HIPAA-aligned workflows · Signed BAA · No minimum contract term
HIPAA-aligned · BAA signed
Nights, weekends & holidays
Fully bilingual EN / ES
No minimum contract term
The real cost
Every unanswered call is a patient who calls someone else.
Front desks are interrupted constantly. Phones ring during check-in, during lunch, after 5 PM and all weekend. The call doesn't wait — the patient just dials the next practice on the list.
New patients never call backA first-time caller who reaches voicemail is a lost acquisition — not a delayed one.
No-shows nobody confirmedUnconfirmed appointments turn into empty chairs that could have been refilled.
Burned-out front desk staffYour team can't greet the patient in front of them and answer line three at the same time.
Referrals and authorizations stallWork that only happens between calls quietly slips days behind.
What are missed calls costing you?
Move the three sliders. We do the math.
Estimated monthly revenue at risk
$16,632
About $199,584 per year
Illustrative estimate based on 22 working days per month and the values you selected. Actual results depend on your specialty, payer mix and call patterns.
Let's plug that leak
What we handle
A complete virtual front desk — not just an answering service.
Trained medical receptionists working inside your workflows, following your scripts, documenting in your system. Pick everything, or only the pieces you're short-staffed on.
Appointment scheduling
New patients booked, existing patients rescheduled, cancellations refilled from your waitlist — directly into your calendar.
Outbound calls & recalls
Appointment confirmations, reminder campaigns, recall lists, post-visit follow-ups and lapsed-patient reactivation.
Incoming referrals
Referrals intercepted, logged, and scheduled the same day instead of sitting in a fax tray until someone has a free minute.
Insurance authorizations
Eligibility checks, prior authorizations and payer follow-up handled and documented so nothing is denied on a technicality.
Medical billing
Claims prepared, submitted and followed up with the payers until they pay — denials worked, corrections resubmitted and aging tracked by staff trained in medical billing.
After-hours & urgent triage
Your escalation protocol, followed exactly: routine messages queued for morning, urgent calls routed to the on-call provider immediately.
Overflow & peak coverage
Keep your in-house team and let us catch the spillover at 8 AM, at lunch, during flu season or while someone is out.
Onboarding
Live in about two weeks.
No IT project, no new phone system to buy. We build around what you already run — the exact timeline depends on how quickly we can work with your team on training.
Discovery call
15 minutes to map your call volume, your peak hours, your specialties and where calls are being dropped today.
Scripts & protocols
We write your greeting, your triage tree, your escalation rules and your scheduling logic — then you approve every word.
Team training
A dedicated pod learns your practice, your providers and your system — working side by side with your team. Not a rotating pool of strangers.
Go live & tune
We forward the lines, monitor the first week call by call, and adjust with you in a weekly review.
Why practices switch to us
Built for healthcare — not a generic call center with a medical script.
HIPAA-aligned from day one
Signed BAA, trained agents, access controls and documented handling of protected health information.
Truly bilingual agents
Native-level English and Spanish on the same call — no transfers, no hold music, no "please call back tomorrow".
A dedicated pod, not a queue
The same small team handles your practice every day, so they learn your providers, your patients and your quirks.
Reporting you can act on
Monthly call volume, answer times, booked appointments and missed-call trends — so you can prove the ROI.
Works with your systems
We document in the platform you already use. No migration, no rip-and-replace, no new license to buy.
Cheaper than the empty chair
A fraction of a full-time front-desk hire — with coverage no single employee can give you.
Who it's built for
Practices where the phone is the front door.
Primary care
Gastroenterology
Pulmonology
Sleep medicine
Cardiology
Dental
Behavioral health
Endocrinology
Orthopedics
OB/GYN
ENT & allergy
Nephrology
Physical therapy
Dermatology & med spa
Ophthalmology
Urgent care
Imaging & radiology
Home health
DME suppliers
Multi-site groups
Don't see your specialty? We have almost certainly built the call flow for it. Ask us.
Trust & security
Patient information handled the way your compliance officer expects.
You're handing us the most sensitive conversations your practice has. We treat that seriously — with written agreements, trained people and controls you can audit.
Request our compliance overview
Signed BAAA Business Associate Agreement executed before your first call is routed.
Access controlsRole-based access, unique logins and no shared credentials across agents.
Annual HIPAA trainingEvery agent completes documented privacy and security training before going live.
Documented call handlingEvery interaction logged, so there is always a record of what was said and done.
Verified patient reviews
What patients say right after they hang up.
These are real, unedited Google reviews left for practices whose calls we answer. We don't publish our clients' names — that discretion is part of what you're hiring. The people patients are thanking by name are our agents.
I know everyone is complaining about the staff but I think they read all the comments and they changed the staff. Phones are now being answered. I am glad they did this because many people left because of the staff but the doctors are amazing!
I called the office spoke to Ana she was very professional, caring to reschedule my appointment she got me a sooner appointment because I'm not feeling well. Thank you Ana. Have a bless day.
Recently called to make an appointment and Juan was very professional and kind collecting all the details to create my chart and appointment. He answered all my questions, thank you!
Fue muy buena experiencia para hacer la cita; tuve que volver a llamar porque me olvidé de anotar fecha y hora y la joven muy agradable me atendió… muchas gracias!!!
“It was a very good experience booking the appointment. I had to call back because I forgot to write down the date and time, and the young lady kindly helped me… thank you so much!”
From the moment you walk in or talk to any staff over the phone you know and feel they care… I love how much they call you and inform you every step of the way leading up to the procedure date.
I had such a great experience on my phone call's assistant. She was very professional, polite, and knowledgeable regarding to my needs! Wonderful!
Reviews are quoted from public Google listings and shown as written, apart from trimming marked with an ellipsis. Practice names are withheld at our clients' request.
Pricing
Priced around your practice — not around a package.
No two practices need the same coverage, so we don't sell the same plan to everyone. We scope what you actually need and quote it. Every engagement includes bilingual agents, a signed BAA and monthly reporting — and no minimum contract term.
After-Hours
For practices whose in-house team covers the day but nothing after 5 PM.
Custom quote
Scoped to your after-hours volume
- Live answering outside business hours
- Urgent call escalation to on-call provider
- Message delivery each morning
- Bilingual EN / ES
- Monthly call report
Most practices choose this
Full Front Desk
Complete phone coverage, day and night, as an extension of your team.
Custom quote
24 hours · 7 days · 365 days
- Everything in After-Hours
- Full scheduling and rescheduling
- Appointment confirmations & recalls
- Incoming referral intake
- Dedicated agent pod
- Weekly performance review
Revenue Cycle+
For groups that also need authorizations and medical billing off their plate.
Custom quote
Scoped to your volume and specialties
- Everything in Full Front Desk
- Eligibility & prior authorizations
- Medical billing and claim follow-up
- Payer follow-up calls
- Multi-location routing
- Named account manager
No minimum contract term. That is the guarantee.
We don't ask you to lock in for a year to prove we work. You stay because the phone stops going to voicemail — not because a contract says you have to.
Questions
The things practice managers ask first.
Yes. We execute a Business Associate Agreement before a single call is routed to us. Our agents complete documented HIPAA privacy and security training, work under role-based access controls, and every interaction is logged.
No. In most cases you simply forward your line — all of it, or only after hours and overflow. We work inside the scheduling and practice management software you already use, so there is nothing to migrate and no new license to buy.
They answer in your practice's name, with your greeting and your tone. To the patient, it is your front desk — just one that always picks up.
Typically about two weeks from the discovery call: a few days to write and approve your scripts and escalation rules, then training for your dedicated pod. The exact timeline depends on how quickly we can coordinate that training with your team — the more available your staff is, the faster we go live.
We follow the escalation protocol you approve. Life-threatening situations are directed to 911 immediately; urgent clinical calls are routed to your on-call provider by the method you specify; routine matters are documented and delivered for the next business morning.
No. There is no minimum contract term — that is deliberate. Our confidence in the results is exactly why we do not ask you to commit to a period of permanence when you sign. We would rather earn the next month than trap you in the current one.
You get monthly reporting on call volume, answer times, appointments booked, confirmations completed and missed-call trends — plus a weekly review during onboarding so you can see the impact before you're asked to renew anything.
Let's talk
One short call. A quote built around your practice.
Tell us your call volume and your pain points. We'll show you exactly what we'd cover, what it would cost, and what you'd stop losing. No pressure, no minimum commitment.
+1 (321) 420-4220Speak to a person right now
callcenter@247medical-aid.comNew business — we reply within one business day
Patient lines: 24 / 7 / 365New business: Mon–Fri, 8 AM – 5 PM ET
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We'll reach out within one business day with your custom quote. If it's urgent, call us at +1 (321) 420-4220.